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About TRACEY CLAPTON

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

IT Services Manager Forecasted budgets and provided information on ROIs, delivering all technical projects on-time and on-budget Ensured documentation of business applications and APIs that reduced tool on-boarding time by 32%. Supervised 6 IT analysts while simultaneously managing

Education

Experience

  • 2019 - Present
    Roig Lawyers

    IT Services Manager

    Forecasted budgets and provided information on ROIs, delivering all technical projects on-time and on-budget 路 Ensured documentation of business applications and APIs that reduced tool on-boarding time by 32% 路 Supervised 6 IT analysts while simultaneously managing relationships with external vendors 路 Spearheaded program to improve business

  • 2014 - 2019
    Roig Lawyers

    IT Help Desk Support

    Provided tech help for 15 firm partners and 60+ staff 路 Promoted hardware upgrades that reduced the risk of malware corruption by 13% 路 Answered 25+ daily inquiries and issues, resolving complex software difficulties within 30 minutes on average 路 Attended 2 annual conferences and 10+ annual online programs to remain updated on best practices, improving data security by 55% 路 Communicated effectively with staff, receiving Employee of the Year in 2015 and 2018 for problem-solving aptitude

Expertise

Troubleshooting Microsoft Office 365, Windows 7 & 10, MAC OSX Networking infrastructure Verbal and written communication Digital security Technical reports

Languages

English
Proficient

Honors & awards

Skills

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