About Robert Smith
Academic Level Degree Bachelor
Industry Computer Software/Engineering
Competent results-oriented Regional IT Manager with significant years of proven achievements in information technology and project management. Adept at providing IT services and solutions as well as developing new processes through ongoing maintenance, problem resolution, and enhancement solutions for multi-site areas. Highly regarded for keen attention to detail, adherence to standards, and expert technical background; adept at directing diverse teams to achieve and exceed business objectives. Demonstrated excellent technical and analytical qualifications with outstanding customer service skills.
2006 - 2011
2014 - Present
Assisting in the coordination and management of all out-sourced technology specialists, contracts, partners and vendors. Assisting in the development of IT policies and procedures. Identifying opportunities for improvement and/or cost savings within IT. Interfacing with customers/residents regarding IT concerns including normal computer operations, data import, export, report generation, and customization. Identifying and overseeing IT training for the organization. Communicating directly with the VP of IT on a regular basis and participate in regularly scheduled meetings. Supervising and providing advanced technical, analytical, project management, IT security, and policy guidance to the Desktop Support supervisor and to multiple senior-level Desktop Engineering Technicians.
Honors & awards