About ROBERT SMITH
Academic Level Degree Bachelor
Industry Computer Software/Engineering
Forward-thinking IT Audit Manager with a track record of success in implementing change and building and managing top-performing teams. Adept in driving IT projects and solutions that improve organizational processes, efficiencies, and systems. To obtain a responsible and challenging position in the information technology industry with an organization that will utilize my skills in system administration, software evaluation and implementation, system design, application development, network engineering, and server & workstation support.
2000 - 2005
2005 - Present
Responsible for transforming the utility department from all manual processes to automated processes utilizing information technology. Analyzed and implemented all current systems with the exception of the mainframe billing system. Responsible for information technology department supporting 40 users, 56 Microsoft Windows workstations, and 26 Microsoft Windows servers. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Evaluated the organizations technology use and needs and recommended, such as hardware and software upgrades. Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and find solutions that would help streamline operations. Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
2002 - 2005
Responsible for the oversight of timely internal help desk response for end users. Evaluated, implemented, maintained, troubleshoot, and took the role of subject matter expert of all approved software applications. Responsible for the implementation, maintenance, and troubleshooting of physical and virtual server, including Windows and Linux systems. Responsible for the effective implementation and maintenance of Windows via local and remote desktop and laptops. Responsible for the implementation and maintenance of Cloud services (Office 365). Implemented, maintained, and troubleshoot VOIP and SIP system.