About Robert Smith
Academic Level Degree Bachelor
Industry Computer/Network Security
IT Director with extensive program, project and support management experience. Successful track record of directing global teams of architects, project managers, engineers and support staff to develop technology based strategies and deliver end user business solutions that improved customer experience, drove continuous service Improvements while creating cost savings opportunities utilizing PMI, Scrum Agile, 4DX and Kaizen methodology and processes.
2012 - 2015
Baldwin Wallace College
2008 - Present
support of a major university division. • Spearheaded transition from outdated, locally-based management to highly functional, streamlined and cost-effective client-server technologies and enterprise solutions that dramatically Improved efficiency, decreased expenses and optimized data integrity and security Administrative responsibility for the IT unit, including hiring and supervision of staff, budget, strategic planning and management of the day-to-day service desk operations as well as level three incident resolution and service level management. • Reduced service interruption duration and frequency by implementing effective problem and incident management processes. • Identified and implemented appropriate information security practices and standards to reduce risk. • Developed policies and procedures to govern the purchase, use, and tracking of approximately 500 assets.
Honors & awards