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About Ray Hernandez

  • Academic Level Degree Bachelor
  • Industry Development

About me

Accomplished IT help desk specialist with 4+ years of experience keeping systems running and resolving trouble tickets in a Windows 10 environment. Seeking to improve service massively at GalvaTech Inc. At Phair-Litman Systems, installed 120+ new PC workstations and laptops with Windows 10 with zero downtime.

Education

  • 2015 - 2017
    University of Maine

    BS in Computer Science

    • Vice president, student computer club • Recipient, Susan G. Johnson Award for academic excellence Additional Activities • Board member, Tucker County Animal Shelter. Set up donated shelter computer system and security cameras • Lead a weekly CrossFit group. Increased membership by 50%

Experience

  • 2017 - 2020
    Phair-Litman Systems

    IT Help Desk Specialist

    • Installed 120+ new PC workstations and laptops with Windows 10 and MS Office 365. Achieved zero downtime through cloud data redundancy during changeover. • Resolved 20+ trouble tickets per day through efficient triaging of problems. • Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions. • Performed 100+ successful hardware and software repairs per week. • Slashed update times for systems & software by 30% through automation. • Reduced downtime for 300+ machines by 22% by scheduling and performing regular maintenance of hardware and software.

Expertise

• Hard Skills: Salesforce, Cisco switches & routers, Windows 10, Office 365, phone system support, desktop and laptop support, troubleshooting

Languages

English
Proficient

Honors & awards

Skills

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