About Michael C. Reagan
Academic Level Degree Bachelor
Energetic IT technician at a warehouse of over 300 factory employees. 3+ years of experience with factory instruments and office hardware, software, and network connectivity. Increased performance by 5% after spearheading a building-wide OS upgrade. Seeking to leverage wide spectrum of IT knowledge and tech skills to become the next IT technician at Cellubop Gershwin Enterprises.
2015 - 2018
New Mexico State University
Relevant Coursework: Information Systems and Organizations, Networking and Telecommunications for 2020, Technological Integration and Problem Solving, Information Systems Cyber Security, Wireless Networking, Database Management Systems, IT Technical Foundations
2018 - 2019
Key Qualifications & Responsibilities • Maintained hardware performance, network connectivity, and software updates in a factory of 300+ workers. • Took over onboarding classes for factory hardware for all new employees. • Diagnosed issues with warehouse-critical hardware and software, including handheld computers and station-specific systems. Key Achievements • Increased performance by 5% by spearheading warehouse-wide upgrade of computer systems from OS 3.5 to OS 4.1. • Replaced receiving team’s handheld computers, coming in $5,000 under budget while purchasing devices which are guaranteed to last over 5 years.
2015 - 2017
Key Qualifications & Responsibilities • Troubleshooted all network connection problems which arose for clients in the Cincinnati region. • Assisted clients in maintaining optimal connectivity and bandwidth. • Supported internal administrative team at 10G Networkz with hardware and software issues (e.g., printers, scanners, computers, routers). • Installed and trained new clients on the ins and outs of using 10G systems efficiently and effectively.