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About Michael C. Reagan

  • Academic Level Degree Bachelor
  • Industry Development

About me

Energetic IT technician at a warehouse of over 300 factory employees. 3+ years of experience with factory instruments and office hardware, software, and network connectivity. Increased performance by 5% after spearheading a building-wide OS upgrade. Seeking to leverage wide spectrum of IT knowledge and tech skills to become the next IT technician at Cellubop Gershwin Enterprises.

Education

  • 2015 - 2018
    New Mexico State University

    Bachelor of Arts in Information Technology Systems

    Relevant Coursework: Information Systems and Organizations, Networking and Telecommunications for 2020, Technological Integration and Problem Solving, Information Systems Cyber Security, Wireless Networking, Database Management Systems, IT Technical Foundations

Experience

  • 2018 - 2019
    GenConn Technoceuticals

    IT Technician

    Key Qualifications & Responsibilities • Maintained hardware performance, network connectivity, and software updates in a factory of 300+ workers. • Took over onboarding classes for factory hardware for all new employees. • Diagnosed issues with warehouse-critical hardware and software, including handheld computers and station-specific systems. Key Achievements • Increased performance by 5% by spearheading warehouse-wide upgrade of computer systems from OS 3.5 to OS 4.1. • Replaced receiving team’s handheld computers, coming in $5,000 under budget while purchasing devices which are guaranteed to last over 5 years.

  • 2015 - 2017
    10G Networkz

    IT Technician Assistant

    Key Qualifications & Responsibilities • Troubleshooted all network connection problems which arose for clients in the Cincinnati region. • Assisted clients in maintaining optimal connectivity and bandwidth. • Supported internal administrative team at 10G Networkz with hardware and software issues (e.g., printers, scanners, computers, routers). • Installed and trained new clients on the ins and outs of using 10G systems efficiently and effectively.

Expertise

IT Troubleshooting & Problem Solving

Languages

English
Proficient
English
Proficient

Honors & awards

Skills

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