About Linda E. Hubbard
Academic Level Degree Bachelor
Industry Computer/Network Security
Personable and knowledgeable IT support technician with over 4 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L3 tech support engineer at QuantX Group.
2015 - Present
Computing and Informatics Design, Database Management Systems, Responding to Technological Failures and Concerns, Web Systems and Services, Information Security Management, Systems Analysis and Design, Database Design and Implementation.
2017 - Present
Jones Software Group
Key Qualifications & Responsibilities • Coordinated with Level 1 technical support specialists to take over calls outside their level of support. • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. • Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. • Onboarded and trained all incoming junior tech support specialists. Key Achievements • Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
2015 - 2016
Memphis Media Menagerie
Key Qualifications & Responsibilities • Supported customers with basic technical support for current and past software releases. • Assisted clients with general support for hardware, peripherals, network connections, and external software. • Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.