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About LAURA DALLES

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

IT ASSET MANAGER Constructed financial targets quarterly, meeting or exceeding 100% of targets by improving software efficiency. Optimized software and hardware expenditures across 6 departments, ensuring ROIs of at least 15%. Crafted systems for company asset movement, presenting reports

Education

Experience

  • 2017 - Present
    Known

    IT Asset Manager

    Constructed financial targets quarterly, meeting or exceeding 100% of targets by improving software efficiency 路 Optimized software and hardware expenditures across 6 departments, ensuring ROIs of at least 15% 路 Crafted systems for company asset movement, presenting reports to C-level suite that improved financial performance by 9% 路 Oversaw 10+ departments, tracking performance metrics and ensuring all staff members outperformed targets

  • 2016 - 2017
    2U

    IT HelpDesk Manager

    Handled staff recruitment, interviewing, and hiring processes, bringing on determined staff that reduced staff turnover rates by 4% and increased internal promotion rates by 14% 路 Tracked staff metrics, including customer service satisfaction surveys to assess job performance 路 Managed 20+ staff members, providing direct mentorship that improved customer service, confidence, and IT knowledgebase 路 Provided incentives for improving job performance, driving customer satisfaction up by 10% and staff efficiency by 18%

Expertise

Asset lifecycles International logistics Problem solver Multitasker

Languages

English
Proficient

Honors & awards

Skills

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