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About KIVON RILEY

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

IT Project Manager Quick learner and promising with valuable experience in SQL and network infrastructure. Looking to join a dynamic company committed to connecting the globe with exceptional products, services, and technology.

Education

Experience

  • 2018 - Present
    Farfetch

    IT Project Manager

    Directed project cycles for high-end fashion creators, curators, and customers, leading 20 techs in onboarding, monitoring, and closing 路 Communicated with tech team, stakeholders, and clients to deliver 98% of projects on time 路 Supervised projects from start to finish to understand and implement changes to initial plans, earning Farfetch 125+ new customers to global platform through referrals 路 Completed scope, plans, risk assessments, etc. using Microsoft Project 路 Analyzed projects at completion, and drafted reports to communicate positive results, lessons learned, and overall feedback for tech team

  • 2015 - 2018
    Kustomer

    IT Project Manager

    Led 15 technicians in project timelines, ensuring team met deliverables and implementation processes of the CRM platform to improve companies\' customer service quality by up to 35% 路 Scheduled and adjusted client appointments, installations, and implementation trainings for more than 300 companies 路 Prepared project status reports, budgets, quotes, and timetables for conferences with vendors, clients, and technicians 路 Traveled 15% of the time to follow-up with clients at work site, using extensive knowledge of Kustomer platform to assist clients in finding solutions for unique requirements

Expertise

Microsoft 365

Languages

English
Proficient

Honors & awards

Skills

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