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About Jia Katia

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

IT Production Support Manager with experience building SaaS applications and leading projects that have a meaningful impact to the company bottom line. I鈥檓 looking for a role where I can utilize my ability to communicate effectively with developers and executives alike.

Education

Experience

  • 2018 - Present
    Amazon

    IT Production Support Manager

    路Utilized technical skills to support, build, implement, and improve technology solutions by improving operational efficiency 路Built internal tool to automatically escalate support requests if they met certain criteria, reducing inefficiency of manual escalation 路Served as the first point of escalation for any external operations tickets 路Provided monitoring of software and hardware to ensure operational teams never experienced downtime 路 Worked closely with team leads to create tools and processes that streamlined support ticket management

  • 2016 - 2018
    University of Pittsburgh Help Desk

    Support Technician

Expertise

JavaScript (Angular), HTML/ CSS, Python (Django), SQL (PostgreSQL, Oracle, AWS), Networking (DNS, DHCP, SSL), Linux

Languages

English
Proficient

Honors & awards

Skills

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