About Jennifer Smith
Academic Level Degree Bachelor
Industry Computer Software/Engineering
Proven Salesforce Business Analyst with 5+ years of experience and Ranger Trailblazer rank. The insights I extracted from Salesforce data saved Mahall Co. over $10,000/month and increased sales by 7%. Saved 1000+ employee hours with 4 proprietary Salesforce apps. Seeking to apply my expertise towards driving ROI and customer satisfaction for Arand Co.
2012 - 2016
Utah State University
2019 - Present
Key Qualifications & Responsibilities • Drove ROI and customer satisfaction through active monitoring and analysis of business performance data using Salesforce solutions. • Built 4 Salesforce apps for tracking and measuring customer satisfaction and sales performance, saving 1000+ employee hours/week across 3 departments. • Made 20+ improvements to existing Salesforce solutions, increasing the data collection efficiency by 14% and introducing 5 new metrics. • Introduced the practice of integrating blockchain solutions into the company’s Salesforce use. Key Achievement: • Saved the company over $10,000/month in unnecessary expenses and increased sales by 7% through extracting actionable insights from Salesforce data.
2016 - 2019
Maintained the Salesforce platform and its use, performing updates, running APEX tests, documenting error reports. • Created 500+ new user-profiles and resolved 20+ user issues per week with a 100% success rate. • Introduced changes to internal Salesforce processes, decreasing the incidence of errors by 27%. • Integrated 5+ additional cloud-based tools into Salesforce, including Marketo and Netsuite.
Honors & awards