About Jannet Morgan
Academic Level Degree Bachelor
Dependable and goal-oriented IT Specialist with 5+ years of experience maintaining in-house IT systems and providing comprehensive customer support. At XYZ Global, saved 4 workhours a week for a team of 15 specialists through creating scripts to automate scheduled system patching. Seeking to join ABC Corp to optimize your IT processes while effectively cutting costs.
2014 - 2017
The State University of New York
2015 - 2017
• Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service. • Maintained 15% above average customer satisfaction in post-call surveys. Used deep compassion and listening skills for the best customer experience. • Became a trusted resource through high-level problem-solving skills. Solved customer issues with 12% more success than the company average. • Kept 250 employees up and running on Windows 10.
Honors & awards
- 2016, 2019