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About Jannet Morgan

  • Academic Level Degree Bachelor
  • Industry Development

About me

Dependable and goal-oriented IT Specialist with 5+ years of experience maintaining in-house IT systems and providing comprehensive customer support. At XYZ Global, saved 4 workhours a week for a team of 15 specialists through creating scripts to automate scheduled system patching. Seeking to join ABC Corp to optimize your IT processes while effectively cutting costs.

Education

Experience

  • 2015 - 2017
    Zero Web

    IT Support Specialist

    • Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service. • Maintained 15% above average customer satisfaction in post-call surveys. Used deep compassion and listening skills for the best customer experience. • Became a trusted resource through high-level problem-solving skills. Solved customer issues with 12% more success than the company average. • Kept 250 employees up and running on Windows 10.

Expertise

• System Administration • Network Configuration • Software Installation • Troubleshooting • Windows Environment • Customer Service • Technical Support

Languages

English
Proficient

Honors & awards

Skills

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