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About Edward Angles

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

Junior IT operations manager with 13+ years of experience in IT. Looking to continue advancing my career as an IT operations manager at Everview World, where my background in over a decade of cyber security and data analytics would secure Everview World in its exponential expansion.



  • 2015 - Present
    Onshore Outsourcing

    Junior IT Operations Manager

    Constructed internal tool with NodeJS and Pupeteer.js, improving click through rate by 6% 路 Oversaw network security, software, and hardware during company\'s $3M to $17M annual growth 路 Worked with 3 operation managers to generate applications, which enabled 75% year to year growth 路 Conducted network server maintenance to improve application speed by 82% 路 Established and maintained WMS & Amazon scanners, which reduced loss of production data by 95%

  • 2011 - 2015
    Skybridge Healthcare

    IT Support Analyst

    Responded to 75+ service tickets per shift, resolving minor issues within 6 minutes, on average 路 Adhered to the highest standard of customer service,treating customers with respect while performing troubleshooting, resulting in 94% of customers leaving positive feedback 路 Accurately diagnosed 80+ systems errors, providing service immediately to fix medical instrumentation errors in a timely manner 路 Resolved 87% of complicated software issues without the need for specialized support staff 路 Generated checklists for frequent problems, providing customers with checklists to guide them through


Agile; Model-based systems engineering ; Cyber security ; Data analytics ; Technical communication



Honors & awards


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