About Edward Angles
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Academic Level Degree Bachelor
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Industry Computer Software/Engineering
About me
Junior IT operations manager with 13+ years of experience in IT. Looking to continue advancing my career as an IT operations manager at Everview World, where my background in over a decade of cyber security and data analytics would secure Everview World in its exponential expansion.
Education
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2001 - 2005
University of Miami
Bachelor of Science
Experience
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2015 - Present
Onshore Outsourcing
Junior IT Operations Manager
Constructed internal tool with NodeJS and Pupeteer.js, improving click through rate by 6% · Oversaw network security, software, and hardware during company\'s $3M to $17M annual growth · Worked with 3 operation managers to generate applications, which enabled 75% year to year growth · Conducted network server maintenance to improve application speed by 82% · Established and maintained WMS & Amazon scanners, which reduced loss of production data by 95%
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2011 - 2015
Skybridge Healthcare
IT Support Analyst
Responded to 75+ service tickets per shift, resolving minor issues within 6 minutes, on average · Adhered to the highest standard of customer service,treating customers with respect while performing troubleshooting, resulting in 94% of customers leaving positive feedback · Accurately diagnosed 80+ systems errors, providing service immediately to fix medical instrumentation errors in a timely manner · Resolved 87% of complicated software issues without the need for specialized support staff · Generated checklists for frequent problems, providing customers with checklists to guide them through