About DYONTE BLAKE
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Academic Level Degree Bachelor
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Industry Computer Software/Engineering
About me
Quick learner and promising Senior IT Support Engineer with valuable experience in SQL and network infrastructure. Looking to join a dynamic company committed to connecting the globe
Education
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2002 - 2006
Florida State University
Bachelor of Science
Experience
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2017 - Present
Justworks
Senior IT Support Engineer
Supervised the flow of deployment, support, and maintenance for phone systems, networks, hardware, and software for 550+ employees · Analyzed current systems, and recommended updates, software, and replacement hardware to increase company\'s efficiency by 26% · Addressed and resolved 90% of Level III escalations within 2 hours · Prepared technology and sound, and connected devices to networks for remote conferences · Delivered training sessions to IT team 6 times per year to boost acumen and knowledge base of application lifecycle
Honors & awards
- 2017