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About DANIEL FUSA

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

IT junior program manager with 15+ years of experience in IT, and 7+ years of experience in IT management. Seeking an opportunity to continue expanding my management聽

responsibilities as an IT program manager at InStyle, where my skills in budgeting and program management would further develop national brand growth.

Education

Experience

  • 2014 - Present
    Blain\'s Farm & Fleet

    IT Program Manager

    Collaborated on managing 20+ engineers, providing direct mentorship to 5 new hires 路 Established targets for KPIs, and service level agreements, ensuring a high standard of client satisfaction, resulting in 96% excellent customer feedback 路 Monitored project expenses and ROIs, intervening in projects nearing de-prioritization to save $2.5M+ 路 Handled client relations when expectations were not met, utilizing de-escalation techniques that reduced the risk of losing a dissatisfied client by 82%

  • 2009 - 2014
    Vector Technical

    Information Technology Specialist

    Monitored systems efficiency, reducing redundant practices that saved clients 2 minutes 路 Enhanced security, eliminating 7 potential data breaches 路 Collaborated across 3 departments, providing IT support for 200+ staff members with troubleshooting and security questions 路 Attended 5 annual IT symposiums and conferences, maintaining updated systems and software knowledge, contributing to the 2013 software update that improved operating speed by 28% 路 Charted software and hardware upgrade needs, reporting financial incentives of upgrades due to improved efficiency

Expertise

SDLC Negotiation Strategy

Languages

English
Proficient

Honors & awards

Skills

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