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About Charlie Ross

  • Academic Level Degree Bachelor
  • Industry Development

About me

Proven IT support technician skilled in customer service and ticketing systems. Seeking to cut costs and provide efficient process improvements at Global Support Shack Inc. At Galaxy Technologies, provided Splunk deployment and visibility to 38,000 endpoints for 20K+ end users.

Education

  • 2009 - 2013
    Ohio State University

    BS in Computer Science

    • Excelled in Computer Science coursework and computer labs. • Provided student tutoring and IT services to 24 classmates • President and organizer of Students Who Code coding club.

Experience

  • 2017 - 2020
    Galaxy Technologies Inc.

    IT Support Specialist

    Key Qualifications & Responsibilities • Drove service delivery and improved Enterprise IT services and products to 20,000+ end users in a fast-paced IT firm with 50+ corporate customers. • Performed 30 on-site visits to develop partner solutions. • Provided IT support services, troubleshooting and system operation. • Quickly solved 20+ customer issues daily with 95% success. • Enhanced help desk ticket system, reducing solution time by 35% Key Achievement: • Assisted in the Global End User Services project which delivered the Splunk Universal Forwarder to more than 38,000 end-points with real-time display.

Expertise

• Splunk • Oracle • Microsoft Office • CSS • C+ • Information Technology • Customer Service • Leadership • Problem Solving

Languages

English
Proficient

Honors & awards

Skills

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