Post New Job

About Ashley Doyle

  • Academic Level Degree Bachelor
  • Industry Computer Software/Engineering

About me

Quick learner and promising IT technician with valuable experience in SQL and network infrastructure. Looking to join a dynamic company committed to connecting the globe with exceptional products, services, and technology.

Education

Experience

  • 2020 - Present
    Intern

    IT Technician

    Collaborated with 2 interns at help desk to answer phones, emails, and chat, scheduled appointments for complex network issues, and ensured equity in resolving tickets 路 Resolved 95% of work tickets on time with detailed documentation, and escalated advanced tickets by communicating with Level I techs within 30 minutes of receipt 路 Assisted in inventory, and replaced outdated and inoperative hardware and equipment for 75+ employees 路 Studied manuals and implemented IT processes to assist with walk-ins, remote assistance, and customer support 路 Participated with tech team in creation of SQL queries and scripts to boost efficiency for customers by 14%

  • 2019 - 2020
    Support Technician

    Washington State University Help Desk

    Served as first point of contact each shift for 40+ students requiring technical support with laptops, phones, and other devices 路 Responded to all phone messages and emails within 2 hours, and operated online chat system to address immediate issues 路 Managed copiers, fax machines, and printers, troubleshooting malfunctions, performing maintenance and repairs, and removing paper jams, saving the department $2k+ each semester in repair work 路 Guided students in connecting laptops and devices to dormitory and campus networks, and provided over-the-phone support for troubleshooting, diagnosing, and repairing hardware and network issues

Expertise

Network Infrastructure 路 Network Security 路 Software Development Life Cycle (SDLC) 路 Python

Languages

English
Proficient

Honors & awards

Skills

Leave Your Review

  • Overall Rating 0