About Ashley Doyle
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Academic Level Degree Bachelor
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Industry Computer Software/Engineering
About me
Quick learner and promising IT technician with valuable experience in SQL and network infrastructure. Looking to join a dynamic company committed to connecting the globe with exceptional products, services, and technology.
Education
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2016 - 2020
Washington State University
Bachelor of Science
Experience
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2020 - Present
Intern
IT Technician
Collaborated with 2 interns at help desk to answer phones, emails, and chat, scheduled appointments for complex network issues, and ensured equity in resolving tickets · Resolved 95% of work tickets on time with detailed documentation, and escalated advanced tickets by communicating with Level I techs within 30 minutes of receipt · Assisted in inventory, and replaced outdated and inoperative hardware and equipment for 75+ employees · Studied manuals and implemented IT processes to assist with walk-ins, remote assistance, and customer support · Participated with tech team in creation of SQL queries and scripts to boost efficiency for customers by 14%
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2019 - 2020
Support Technician
Washington State University Help Desk
Served as first point of contact each shift for 40+ students requiring technical support with laptops, phones, and other devices · Responded to all phone messages and emails within 2 hours, and operated online chat system to address immediate issues · Managed copiers, fax machines, and printers, troubleshooting malfunctions, performing maintenance and repairs, and removing paper jams, saving the department $2k+ each semester in repair work · Guided students in connecting laptops and devices to dormitory and campus networks, and provided over-the-phone support for troubleshooting, diagnosing, and repairing hardware and network issues
Honors & awards
- 2019